How do I know what storage unit to get?

That depends on what and how much you need to store. The larger the size, the more space you have to fill. For more information about our storage units, visit our

How do I book a storage unit?

There are several ways you can book your storage unit from our website or by calling our team over the phone.

What is the minimum amount required to move in?

Your move-in total is made up of three items: rent prorated from the day you move in through the end of the month, a one-time administrative fee of $29.99, and your first month of insurance coverage should you choose to enroll in a Bader program. KO Storage does not require a security deposit, so there is no large cost up front.

How much is the administrative fee?

The administrative fee is a one-time charge of $29.99, paid at move-in. It is the same amount at every KO Storage facility, and it is non-refundable.

Is there a security deposit?

No. KO Storage does not require a security deposit at any of our facilities. Your move-in total is prorated rent, the one-time $29.99 administrative fee, and your first month of insurance coverage should you choose to enroll in a Bader program.

Is my first month of rent prorated?

Yes. Rent is prorated based on the day of the month you move in, so you only pay for the days you actually have the unit. After that, rent is due on the first of each month.

How do I pay for my storage unit?

You can pay for your storage unit through our

Rent is due on the first of the month. If you are enrolled in autopay, your payment is drafted automatically from your selected payment method on the first, so there is nothing you need to do each month.

Yes. Autopay enrollment is required to rent with KO Storage. When you sign your lease, you authorize recurring monthly payments at the rate in your lease agreement, charged to the payment method you select.

Can I cancel autopay?

Yes. You can cancel autopay at any time by contacting the facility listed on your lease agreement.

What happens if my payment is late?

A late fee is charged on the 8th day past your due date, or on the schedule your state's law requires.

Can my rent increase?

Yes. Rates can change based on market conditions, occupancy, and availability. If your rate is changing, you will receive a notice one month in advance. If you have a question about a specific rate change, refer to the notice you received or your rental agreement.

Is insurance required to rent a storage unit?

Yes. Coverage is required for every KO Storage rental. You have two ways to meet the requirement: enroll in one of the Bader Program coverage options during the online rental process, or provide proof of your own insurance that covers property stored in a storage unit.

What is the Bader Program?

The Bader Program is an insurance solution that protects your stored belongings against theft, fire, water damage, natural disasters, and vandalism. It is designed to provide easy, affordable coverage for items kept in a self-storage unit, so you know your property is protected while it's in your unit. You can enroll during the online rental process.

How much does Bader Program coverage cost?

The Bader Program offers three coverage levels:

Can I use my own insurance instead?

Yes. If you already have a homeowner's or renter's policy that covers personal property stored off-site, you can provide proof of that coverage instead of enrolling in the Bader Program. You'll confirm your insurance during the online rental process.

When does my coverage start?

Your coverage is in place the moment you sign up. There are no gaps and no waiting period before your belongings are protected.

When can I move in to my storage unit?

You can move into your storage unit during your facility’s access hours after your move in registration is completed either over the phone or online.

What do I need to complete before I can move in?

Three things, all handled online in a few minutes: enter your personal details, confirm your insurance, and set up billing. You then sign your lease electronically. Once it's signed, you'll receive a confirmation email with your gate code and directions to your unit.

What are your access hours and office hours?

Every KO Storage location keeps the same hours, in the facility’s local time:

How do I gain access to my storage unit through a gated facility?

If a facility is gated, you will be given an access code upon completion of your move in registration that will allow you to access your storage unit under your control.

How do I keep my belongings safe from the weather?

While we work quickly to maintain and repair any damages or issues with our storage units, there are ways to provide further protection for your belongings in our units. If you plan to store temperature-sensitive items, look into our

Are your facilities fenced and gated?

Several of our storage facilities provide a fenced perimeter and gated access to provide further peace of mind.

What kind of lock do I need for my storage unit?

Our occupants are responsible for supplying their own locks upon move-in. The lock type is facility specific, however, most of our facilities require that you use a disc lock. There are a few facilities that require that you use a cylinder lock. Give your local KO Storage facility a call to see which lock option is best for the security of your items.

How much notice do I need to give before I move out?

KO Storage requires written notice of termination 30 days in advance of your move-out date. This is the same at every KO Storage facility. You can call or email your notice with your planned move-out date.

How do I discontinue my rental?

Discontinuing your rental requires a written notice of termination 30 days in advance of move-out. Please call, email, or text your notice with a planned move-out date attached.

What contents do we recommend not being stored?

Some contents are not suitable for being stored in our storage units. These include irreplaceable and invaluable property, objects with emotional and special value, and others. Give your local KO Storage facility a call to see what you can and cannot store in your storage unit.

How do I reach a person?

Just say "representative" on the phone or type it in chat. During business hours you'll be connected to our team. If it is after hours, we'll take your details and follow up.

How do I check my storage balance?

Call your facility or chat with us on kostorage.com. Our assistant will verify your account, then tell you your current balance and when your next payment is due.

How can I pay my storage bill?

You can pay online or by phone. Call any time and our assistant can text you a secure link to pay online or connect you to our automated pay-by-phone system.

Can I pay after the office closes?

Yes. Our phone assistant is available 24/7, so you can get a payment link by text or use pay-by-phone any time, day or night.

How do I get my gate code?

Gate codes can be found in your confirmation email. If you need, call your facility and ask our assistant. For your security, it texts your gate code to the phone number on your account.

How do I move out of my storage unit?

Give at least a 30 day's notice. Call or chat with our assistant for step-by-step move-out instructions.

What size storage unit do I need?

It depends on what you're storing. You can use our

Do you have any storage specials right now?

Promotions vary by location and unit size. Call or chat with our assistant about current rates and specials at the facility you're interested in.

How do I reserve a storage unit?

Reserve online or call and chat with us. Our assistant will check what's available, help you choose a unit, and reserve it for you.

FAQ: Your Questions Answered

At KO Storage, we’re dedicated to answering any questions you have regarding our self storage. Here are some answers to frequently asked questions about our storage units:

Frequently Asked Questions

Choosing Your Storage Unit

Costs and What's Due at Move-In

Paying for Your Storage Unit

Insurance and Protecting Your Belongings

Moving Into Your Storage Unit

Security for Your Storage Unit

Changing or Ending Your Rental

Miscellaneous Self Storage Questions

Voice AI Assistance